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Frequently Asked Questions
I just updated the firmware for my Atem what do I do next?

Normally you do not need to do anything. 

With the 8.30 Bluetooth update, and you updated the firmware successfully, you will need to follow these steps to pair your Atem again ;

Step 1 : Exit the app and open your Smart phone settings ;

[on Android devices] The Atem should have been automatically removed in your settings with the update and you can skip this step. 

[on iOS devices] From settings go to the Bluetooth menu and forget this device to remove the Atem from list. 

Step 2 : Open the Atem app and click on the "+" menu to start your Atem paring process. Have your Atem Bluetooth pairing code ready, found on the packaging, user guide or the back of the Atem.

Troubleshooting: You may also need to restart your iPhone in order to reinitialize the Bluetooth status at the iPhones OS level. Pair the Atem to the App if needed following steps 1-2.

Also please note that connectivity issues may arise due to the smartphones model or the operating system version. Be sure to have the latest available update installed on your device.

If these steps do not solve your issue or you would like assistance please contact support by visiting our web site “Get Help” https://www.iqair.com/support

How can I connect my Atem to the app?

To pair your smart phone device with the Atem app. Once the app is downloaded and installed on your smart phone and your Atem is powered on. Please follow these steps to connect your Atem(s). 

Step 1 : Open the Atem app and click on the "+" menu to access the list of available devices to start your Atem paring process. The Atem is automatically in discovery mode and should appear in the "+" menu section of the app.

Step 2 : Tap the Atem name to pair. Enter the Bluetooth code PIN found on the back of the User Guide, the back of the air purifier, or on the packaging label. 

Your Atem should now be successfully connected to your app.

Please note that connectivity issues may arise due to the smartphones model or the operating system version. Be sure to have the latest available update installed on your device.

My Atem was previously connected with the app but now I have issues connecting to the Atem, what can I do?

We recommend you follow these steps to re-pair your Atem ;

Step 1 : Remove your Atem from the App. 
Remove it by clicking on “Remove” from the three dots menu next to the name of the Atem on the app's home page. 

Step 2 : Exit the app and go to your smartphone settings ;

[on Android devices] From the settings menu go to the Bluetooth connected devices menu and unpair to disconnect and remove the Atem.

[on iOS devices] From settings go to the Bluetooth menu and forget this device to remove the Atem from list.

Step 3 : Open the Atem app and click on the "+" menu to start your Atem paring process. Have your Atem Bluetooth pairing code ready, found on the packaging, user guide or the back of the Atem.

Troubleshooting: You may also need to restart your iPhone in order to reinitialize the Bluetooth status at the iPhones OS level. Pair the Atem to the App if needed following steps 2-3.

Also, please note that connectivity issues may be due to the smartphones model or the operating system version. Be sure to have the latest available update installed on your device.

If these steps do not solve your issue or you would like assistance please contact support by visiting our web site “Get Help” https://www.iqair.com/support

What is the Personal Breathing Zone? How big is the Personal Breathing Zone?

Everyone has their own personal breathing zone. This is the air space that surrounds the head and which you inhale when you are breathing. When stationary, e.g. at a desk, the personal breathing zone consists of only about a cubic foot of air.

How far away should I be from the Atem? What's the farthest I can be?

Optimal purification distance is 20 inches.

What pollutants does it remove from my environment?

The Atem is designed to clean enough air to help a person breathe cleaner air when in a stationary position. The Atem removes a high percentage of solid and liquid air pollutants from the air that is pulled into the air purifier. The Atem is not designed to clean the air in an entire room, but only in a person's personal space.

How much space can the Atem clean?

The Atem has been designed to clean the personal breathing zone of a user – not an entire room. If the Atem is desired to be used to clean an entire space, it should be put on the highest possible fan speed, which can be selected from the app. On this fan speed, the Atem can clean up to 60 m3/h, which would clean the air in a 3x4x2.5 m (30 m3) room twice per hour. It should be noted that this function is only recommended if no other room air purifier is available (e.g. hotel room).

How do I change the fan speed on the Atem, and how can I tell what speed it's currently on?

To change fan speed, use two fingers to touch the front center. With every touch, you will hear a sound and see the light change. The size of the light corresponds to the air speed.

Small red light and chime= standby
Small blue light and sound = low speed
Medium blue light and sound = medium speed
Full blue light and sound = high speed (Cooling Mode)
A double red flash with sound = change filter

How do I know when I need to replace the Atem HyperHEPA Filter?

The Atem will indicate a necessary filter change with a double red flash and a double chime when the unit turns on or the fan speed is changed.

When does the filter light turn red? When filter has expired, 5%, 10%?

The Atem App will give a active notice through the App interface when the filter life only has 5% capacity left. This will give plenty of time to order a replacement filter. The App and the purifier will notify the user when the filter life is expired.

How long does the filter last?

The typical filter life is 12 months based on an average daily use of 8 hours per day on the default fan speeds 1 and 2. On the default fan speed 3, the typical filter life will be 11 months. The filter life is calculated based on the dust holding capacity of the filter and a filter hygiene limit of 3000 hours of filter service life. If the highest customized fan speed is selected, a filter life of 6 months result. All filter life calculations are estimates and actual filter life may vary.

What is the HyperHEPA filter made out of?

The Atem HyperHEPA filter is made from a combination of synthetic and inorganic fibers, designed to remove a maximum of airborne particulates of all particle sizes.

What (how long) is the warranty period of the Atem?

The warranty period can be extended to three years (must register within 30 days of purchase) and does not include consumables, such as filters. It also does not damage caused by external impact or mishandling.

What parts are covered by warranty?

Every part except the filter, unless the filter is supplied with an obvious defect.